The Columbus Zoological Park Association

Campground Coordinator at The Wilds

Job Locations US-OH-Cumberland
ID 2024-2758
Category
Park Operations
Type
Year Round Full-Time
Park
The Wilds

Overview

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Are you passionate about the outdoors and dedicated to creating unforgettable experiences for guests? The Hellbender RV Campground is seeking a dynamic Campground Coordinator to manage daily operations and ensure a safe, fun, and family-friendly environment. In this role, you'll oversee all campground functions, drive service offerings, and lead a team committed to excellence. If you have a strong background in customer service management and are ready to make a positive impact, we want to hear from you!

The Campground Coordinator oversees daily operations of the Hellbender RV campground, including maintenance of grounds, wash areas, camp store, parking lot/booth, and sports courts.

 

Responsibilities

Operations Management:

  • Oversee all campground functions, including the camp store, wash areas, sport courts, and parking.
  • Manage inventory levels for the camp store and amenities, ensuring efficient stock rotation and timely replenishment to meet guest needs.
  • Ensure a safe, clean, and family-friendly environment with fully operational amenities.
  • Manage repairs, maintenance, and capital improvement projects, quickly resolving facility issues.
  • Maintain appropriate staffing levels, including recruiting, hiring, onboarding, and training team members.

Guest Experience and Service:

  • Maximize camper registration, store sales, and ancillary revenue through promotion and service offerings.
  • Champion the "Make it G.R.E.A.T." program, ensuring all staff deliver exceptional guest service.
  • Monitor and implement safety plans and emergency response protocols.
  • Oversee guest service and inventory management systems, training team members as needed.

Reporting and Collaboration:

  • Review daily, weekly, and monthly reports to track performance and expenses.
  • Communicate regularly with the Director of Operations and maintain cooperative relationships with all associates.
  • Develop and manage training programs and staff incentive plans, ensuring clear communication with Human Resources.
  • Support long-term planning for Guest Services policies and practices, while implementing sustainable practices.

Qualifications

Education and Experience:

  • High school diploma or equivalent required.
  • 3-5 years of experience in a related customer service management role required.
  • Outdoor/camping experience preferred.

Skills and Abilities:

  • Excellent customer service skills with the ability to positively relate to and resolve guest-related issues.
  • Strong verbal and written communication skills.
  • Proven administrative and organizational skills.
  • Independent decision-making and problem-solving abilities within job parameters.
  • Ability to plan and organize work efficiently without direct supervision.
  • Ability to develop and maintain cooperative relationships with team members.

Certifications and Other Requirements:

  • CPR/first aid training within 6 months of hire, with successful completion of annual training thereafter.
  • Ability to work a flexible schedule from mid-April to early November, including evenings, weekends, and holidays.
  • Ability to cover overnight shifts during staffing emergencies.
  • Valid motor vehicle operator’s license and good driving record required.
  • Ability to pass a pre-employment drug screening and an annual criminal history background check.
  • Adherence to standard operating procedures, including safety protocols.

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