The Columbus Zoological Park Association

Director of Diversity, Equity, Inclusion, Access, and Belonging

Job Locations US-OH-Powell
ID 2024-2520
External Affairs
Year Round Full-Time
The Columbus Zoo and Aquarium


Columbus Zoo Gate Guests 2809 - Grahm S. Jones, Columbus Zoo and Aquarium


This position is the “conductor” of all aspects of the Columbus Zoo Family of Parks (“CZFP”) Diversity, Equity, Inclusion, Access, and Belonging (“DEIAB”) initiatives, programs, and culture. This position is a highly visible and strategic role and will be the primary point of contact for the DEIAB Committee, CZFP executive leadership team for all DEIAB-related work. This role will work cross functionally to plan, coordinate, and promote the CZFP’s DEIAB initiatives and ensure alignment with the Organization’s mission.


Serve as the CZFP’s overall DEIAB point of contact with the full support and active involvement of the CZFP’s leadership, President & CEO, the CZFP’s executive leadership team, and volunteer board to educate and integrate DEIAB into all aspects of our business.

  • Partner with key internal stakeholders and departments to continue to review, develop and implement policies and practices that foster a more diverse, equitable, accessible, and inclusive environment at the CZFP, considering both internal and external guests and community members.
  • Review, track and synthesize data on established metrics and potentially create new ones to measure progress in DEIAB initiatives.
  • Identify areas of opportunity to effectively integrate DEIAB into the structure, strategy, and function of the organization through areas like organizational goals, strategic planning, and departmental planning.
  • Responsible for creating and presenting new ideas and concepts that continue to build upon the positive momentum and increased awareness of CZFP leaders and employees on DEIAB matters by continuing with established trainings, workshops, programs, resource groups, etc.,
  • Work with CZFP leadership on insights and current or innovative initiatives/activities/practices to embed DEIAB into recruitment, retention, compliance, marketing, communications, external relationships and partnerships, events and sponsorships, grants, and supplier diversity.
  • Proactively identify emerging internal and external matters to improve the CFZP DEIAB initiatives.
  • Create internal and external opportunities to engage in DEIAB initiatives that will advance our standing within the Central and Southeastern Ohio community.
  • Partner with the Human Resources Department to align and ensure DEIAB practices are embedded into every Human Resources-related process and policy at the CZFP.
  • Serve as the coordinator of the CZFP’s DEIAB Committee, including scheduling meetings and creating meeting agendas and content.
  • Be actively involved in the zoo and aquarium industry, for example, serving as a member of the Association of Zoos and Aquarium’s Diversity Committee and working with the Association of Minority Zoo and Aquarium Professionals (“AMZAP”).
  • Collaborate and partner with the other DEIAB professionals within community organizations.
  • Perform related duties and responsibilities as assigned or required.
  • Assists SVP of HR with succession planning.
  • Acts as Director on Duty as assigned by the CEO.
  • Maintains confidentiality of employee records/information.
  • Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.
  • Implements sustainable practices in daily tasks whenever possible.


  • High school diploma or equivalent required.
  • Bachelor's degree in related field or equivalent experience required.
  • Three to five years of experience leading DEIAB efforts is required, preferably with prior experience successfully implementing DEIAB efforts within a highly matrixed organization/company.
  • Experience with and knowledge of applicable laws, regulations, policies, guidelines, and innovation related to DEIAB.
  • Ability to collaborate with a wide array of people at all levels and departments.
  • Ability to communicate effectively, orally and in writing, with specific emphasis on the ability to facilitate complex and difficult discussions about DEIAB topics. Demonstrated ability to translate organizational needs into DEIAB strategies.
  • Ability to listen actively and effectively.
  • Capability to manage complex situations with a high level of tact and diplomacy.
  • Strong understanding of organizational processes.
  • Ability to create and deliver effective training and programming to ensure transfer of learning to all levels of organization.
  • High emotional intelligence and the ability to communicate in a clear and concise manner.
  • Ability to evaluate and communicate what financial resources may be needed to enhance the CZFP DEIAB efforts.
  • Knowledge of DEIAB industry benchmarks.
  • Familiarity with zoos, aquariums, conservation organizations and the Association of Zoos and Aquariums (“AZA”) is preferred.
  • Ability to effectively manage and influence change in a large and complex environment.
  • Proficient in modern technology including but not limited to word processing and spreadsheet programs required with experience in Office 365 (Microsoft Word, Excel, Power Point, Publisher).
  • Ability to work a flexible schedule including evenings, weekends and holidays required.
  • Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision required.
  • Ability to provide excellent guest service by interacting with guests positively and upholding the customer service standards for Make it G.R.E.A.T. required.
  • Ability to develop and maintain cooperative working relationships with all CZFP team members and contacts regarding company business required.
  • Ability to adhere to standard operating procedures including but not limited to safety protocols required.
  • Possession of a valid state issued motor vehicle operator’s license and a good driving record required.
  • Ability to adhere to the Columbus Zoo Family of Parks drug-free workplace policy including but not limited to pre-employment, random, post-accident, reasonable suspicion, and follow-up treatment required.
  • Ability to successfully complete a criminal history background and credit check required.


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